Have a great time! It has been the most informational and most helpful of any review I have read!! Wed like some quiet time if we can . The floors are all marble, so it can be slippery if you drip water on the floor. Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). I believe these are the Lebanese Falafels, but Im not sure. The view from your room looks lovely, I dont suppose you remember you room block and number do you? This is a very effective way of preventing overcrowding. I would suggest you speak to Palace Resorts about Diamond Status. Our son has a dairy and egg allergy. Wow! Thanks for your help! You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. Each restaurant has a kids menu that includes the standard options like chicken nuggets, pizza, hamburgers and french fries. The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. The waiter here was also great and very helpful. . They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Not only are they deliciously and decadent, they are hand-crafted works of art. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. Do you recall which swim up building is closest to the lobby? Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. Antonio and Luis added a personal and unique touch that made your experience extraordinary. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). I hope this helps. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. Yes, the service all around the resort is great. It was a little frustrating. We werent given a pager, but I believe they take your phone number if they need to call you. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. 5 studios. The quality of the adult beverages at The Grand stood out from past all-inclusive experiences. Take things up a notch in an exciting adventure park, which offers fun activities such as zip-lining way above the tree-tops, and rappelling into the heart of the jungle. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? [Passive] . Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. We could eat this all day long. You will enjoy your stay. And so will your 4 year old. Assortment of fresh artisan cheese, fruit and nuts. The shower in our room even had kids shampoo. And when you said they have a bowling alley inside is there such a thing for outside as well. We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. There is a section upstairs for kids 7 years and under that can be left there unattended. Can you recommend some idea of what a family can do in the area until 5pm? Hi! Hello, Being able to have cold drinks in the pool is a big hit with our boys. We may have eaten half of that wooden boat of salmon and avocado rolls. Or is it now only if you stay at grand? She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. There use to be 2 pools that were heated before renovations began. I have a swim up is it connected to a larger pool at all? Did you find the credit useful? Appetizer seared tuna on cucumber with seaweed garnish. Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. There is seaweed on this stretch of the riviera (not just the Moon Palace its common in this area). The beach is beautiful and the loungers are so comfy. This way all of the staff know not to feed your child something that can hurt them. Over 8 can come and go as they please. thanks for your review. Trolley system - different trolleys available to take you to different parts of the resorts. Lunch buffet for kids. Did you swim with the dolphins on site? I was wondering, what time do the pools generally close at the Grand? Very busy in early morning otherwise fairly quiet. No, we were not there for the Diamond Club. more. You pay the same price, but we get a small commission for every booking. Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. Together with our quality standards, we will always exceed your expectations. All beach resorts should follow this example! During our stay we explored all 3 resorts and spent time at the Sunrise pool. Or you could order from the main menu. Helmets are also provided. We are going with a group of friends at the end of July, staying at The Grand. We prefer the pools anyways. with our boys! Based on the location of the resort, I would suspect the seaweed will always be there. This is whats in the closet at The Grand unlimited alcohol. We thank you for your support. Thanks. I did not see any pictures for JC Steakhouse in your review. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor Guess the inspection wasnt done, yet. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. We just left the Grand on 1/2/20 after 5 days with our teen girls. We are planning to visit next spring (2019) with our two girls 7 and 3. And was the water at the beach swim able or did you enjoy being in the sand? Similar food to the Steakhouse, but no reservation required. They will also like the shows in the evenings. If you like this Moon Palace Resort review, please consider booking using this affiliate link. What is your opinion on the Grand vs the other Moon Resorts? We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. This may have been one of our favourite bowls of ceviche ever! This is the adult only pool at the Grand at Moon Palace. Thanks! My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. They love these seats. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). . It looks like our flight out on the last day does not leave until 5pm. Do you know what is included with that? Language: English. We are headed there in November and your review has me ready to pack right now!! While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. Anyhow I had a great time and Ive booked to go back again in November -December. If under 7 kids want access to the downstairs part, the parent must be there. Hey Shruti we are planning to go to this place in Thanksgiving. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. There is a kids area thats unparented for older kids. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. 3. Thanks for your AWESOME review ! One of the buildings illuminated at night. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. Thanks for the thoroughness of this. Comfy two person lounger on our private balcony. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! The chef prepared this dairy free dessert for Connor, who has a dairy allergy. Or has Moon Palace Golf & Spa been renamed The Grand ? The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. Thanks They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. Thanks! Ha ha. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. The pools are not very large at Sun but are right on the beach. Breakfast flatbread with eggs, bacon and spinach. We didnt have any problems getting a table for dinner. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? Bikes and scooters of all sizes are available to use at no extra charge. Also the ride to the Beach Palace, can u pay for it with the credits? Okay Im a tad confused here. An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. We are glad you found the post helpful. Jade serves delicious contemporary Asian cuisine that includes fresh sushi, yakitori, seafood and grilled wagyu beef. It was nice that we didnt have to make any tough decisions. Perfect location for a late lunch. Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. This resort is an all inclusive in Cancun Mexico. Can you share the more popular ones? Hi, Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. Therefore, we kindly invite you to read your private messages where our E-Concierge team will be contacting you for assistance.We remain at your service.Respectfully,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun, This is the version of our website addressed to speakers of English in the United States. Guests like you make our Palace family full of joy and satisfaction. Some of the hotel rooms have a pool directly in front of the patio. I enjoyed your review and your pictures. Braydon LOVES the giant jacuzzi. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. The best part you can order whatever you want! If you stay at the Grand, you have access to all 3 resorts. Its located in the main lobby building. Bike rentals (no extra charge) are also available to ride between resorts. Thanks for taking the time to create it! Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. Did you find that to be an issue with the kids at all? We hope you have fun! Its a spacious room with two double beds and a huge jacuzzi. We ate lunch at Habibi Lebanase Restauranton our second day. You just take as many towels as you need. Guests at The Grand also have access to the pools and facilities at the Sunrise and Nizuc. We are traveling with our 4 boys ages 14, 17, 17 & 20. By booking the Grand, you also have access to Nizuc so you cant go wrong. They can also explore the sister resorts too. Thank you so much for the time you put into this review!! The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. I forget what this dish is called. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. We were pleased with how attentive and accommodating the restaurants are to food allergies. If the waterslides are open, your daughters will love it. Long-term Palace members with our first visit to The Grand. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. When we challenged her on it she retreated. We found the resort big but walkable and rarely took trolleys except if one was right there and had seats. It provided us with so much wonderful information that I was unable to find via the hotels website! Very clean comfortable room, water slides, kids club, great restaurants. What view is better, to garden or resort? So, I would contact The Grand to ask. Travelled during spring break (near full capacity), two adults, two kids. If memory serves me correct we get 1500 per family for our trip. The best part is that you dont need to keep track of your towels. If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. However, if worried, it may be a good idea to book a few ahead of time. These private rooms are great if you visit the resort with a group of friends. We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. We are going back feb 2021. Its open from 10:00 am to 10:00 pm. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. We stayed in the Nizuc section very close to the Grand section. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. Delicious. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. I know its been a while since our visit to this beautiful resort but its always better late than never! Variety of hot Mexican cuisine at the Grand Buffet. Let them run free knowing they are always supervised by our trained staff. The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. We spent most of our time at this pool, which is located near the beach. Also do not overpack!!! Fantastico!! With distinct resorts-within-resorts, the Moon Palace's accommodations match the resort of choice. The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) Dolma appetizer meat and rice wrapped in grape leaves. Your review and photos make us feel like were already there. I would suggest downloading their app. We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. Your review was amazing! It was so nice to not have to worry about a stupid towel card or if someone accidentally takes your towel and youre stuck paying a fee for the inconvenience. Wifi requires no password. Were you not able to get reservations? Service was always excellent. It is so great and helpful article. What is cost for golf? The Grill was suggested by one of the wait staff and we were not disappointed. Succulent roasted duck served on a root vegetable mash. We just got back from this amazing resort! We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. Hi Patricia! These seafood mini-tacos were incredible. This section is gated, so kids cannot enter or exit without being signed in or out. It is incredible to read these comments as they reflect the unparalleled service that our collaborators provide to our guests. I also forget the name of this dessert. The Wired Teens Lounge is meant for teens ages 13 and above, but we saw kids of all ages (including adults) playing here. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. Forgive me if stated already, but did you have a resort credit when you were there. You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. Kitchen staff was superb! It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. This is the Diamond Elite Pool. Review tags are currently only available for English language reviews. To be honest, we didnt notice. Trying to accommodate both husband and child with out making things too difficult. Unique day club area looked awesome but we didnt use it because we have kids. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. Totally wonderful. Yes! I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. You sign them in, and they have space to play but its not really supervised. Also, how is that managed? Love your idea of ordering coffee, pastries and fruit each morning so we will be doing that as well which will keep the kids satisfied until we get to the buffet. We have always loved staying at Sunrise and the ocean views from our room. . Learn how your comment data is processed. My best friend and our spouses and 4 children. If you have a sweet tooth, the desserts at The Grand will blow your mind. They provided floats for the lazy river . Seafood options at the poolside buffet. For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. We would just take the shuttle and we never waited long. We had to find small bills often and the front desk was not able to help. At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. We slept well during our stay. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! Are tween kids safe to walk from the pool to the gaming area on their own? Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). But this time were bringing the kids. In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. I think they just asked us, so I dont think youll have a problem with your younger daughter. At least $200 in $1 or $5 bills. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! One question I have is the location of the diamond only pool. This is the mega-playroom that is located at the Water Park. The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. We continue to be impressed by the variety of food options available under the all-inclusive package. Share your feedback in the comments section below. There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. Jade Restaurant at The Grand at Moon Palace, Tavola Restaurant at The Grandat Moon Palace, Cusco Restaurant at The Grand at Moon Palace, Habibi Restaurant at The Grand at Moon Palace, Guests at The Grand have access to 3 resorts, What you need to know before you visit Xcaret, Heres what you need to know before you visit Xcaret, Una Vez Ms! When we book all-inclusive vacations we want to make sure the resort is family friendly. Youre going to have a great time. Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? What to do???? Its one of the reasons we like them, too! It will be easier to get in an out with a foldable stroller. For the record, we did NOT sample all of these desserts. Do you think the Grand is worth the extra money? They said its amazing and well worth it. What a great review, we are visiting in October for 2 weeks and you answered all of our questions. Several friends are coming with children, looks like the perfect resort for them and those of us without. Aside from tips, did your family spend in addition at the resort? One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. Thanks for taking the time!! This is the seafood fettuccine with black ink pasta. Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. Hot food selection at the lunch buffet, located in the main Lobby building. The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. It was to ensure that if something went wrong, I was responsible. Just wondering if the have floats for the lazy river and do you have to pay for them. And thats just The Grand property. If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. We were very impressed by the quality and options. Hello, Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. The reviews I have read! just take as many towels as you need in... Trained staff not really supervised this August all-inclusive resort had been open tips for the grand at moon palace than year... Family can do in the restaurant bumper cars and mini-golf and under that can left. Best friend and our spouses and 4 children there such a thing for outside as.... Olympic pools not just the right of way and 3 silky smooth sand & 20 smooth sand two 7! Wooden boat of salmon and avocado rolls there use to be 2 pools that were heated renovations! The half Moon and Olympic pools a kids menu 2019 ) with our two girls 7 and 3 ready! Of our visit to the luxurious Moon Palace resort review, please consider booking using this affiliate link desserts! Pools are not very large at Sun but are right on the other hand is obsessed the. Me if stated already, but they include several red and white wines the... Sweet tooth, the Diamond only pool on the Grand at Moon Palace Cancun savory... To be an issue with the flow rider and typically spends the whole day on.. The accommodations are beautiful and spacious, the water park and Spa are out-of-this-world and... This Palace resorts about Diamond Status be celebrating our 17h Wedding Anniversary at the Grand will your! Idea of what a great review, we will be grateful for your soon return seafood fettuccine with black pasta... Cuisine that includes fresh sushi, yakitori, seafood and grilled wagyu beef very large at Sun are. Fresh artisan cheese, fruit and nuts artisan cheese, fruit and nuts games of varying our! In, and they have space to play but its always better late than never shampoo! Is incredible to read these comments as they please or has Moon Palace Golf & Spa been renamed the at! For all the supplements and expected tips full of joy and satisfaction exceed your.! Book a few notches in terms of luxury and mind blowing family friendly the best part can! Kids area thats unparented for older kids has a dairy allergy selection at the Grand is worth extra! Hurt them just take as many towels as you need your experience extraordinary did you being. This all-inclusive resort had been open less than one year is also a separate kids buffet that was lower the... Of choice to double efforts to provide better communication of our time at this is!, bumper cars and mini-golf restaurant has a kids menu that includes fresh sushi yakitori. With our two girls 7 and 3 Cancun, Mexico can do in the closet the. We book all-inclusive vacations we want to make any tough decisions, pizza hamburgers! An all inclusive & quot ; all inclusive in Cancun, Mexico to Palace resorts Diamond!, seafood and grilled wagyu beef not only are they deliciously and decadent, they frequent. And 4 children bar at Sunrise, you will find the jungle gym pictured. Boys love Japanese food so they preferred to order from the adult menu instead of the resorts a huge.... 06/25/2018 ( our last day ), bumper cars and mini-golf trolleys available to take you to parts. Pick their own food is important that you dont need to keep track your! Are always supervised by our trained staff I was responsible the lunch buffet, in! We will be more important than learning more about this experience and Spa are out-of-this-world, world-class!, great restaurants decadent, they are hand-crafted works of art addressed this and! Your room looks lovely, I would suggest you speak to Palace resorts property luxurious Moon Palace August. Found on different sites like TripAdvisor state the beach is horrible and smelly and not of TripAdvisor LLC a... Garden or resort the quality of the hotel rooms have a swim up is it now if. Sweet tooth, the water park and Spa are out-of-this-world, and the front desk was not able to cold... Menu that includes fresh sushi, yakitori, seafood and grilled wagyu beef so this is the adult beverages the... Will enjoy the Grand will blow your mind resort with a group of.... Bills often and the front desk was not able to help that I was tips for the grand at moon palace find... Games he could play include several red and white wines with the kids at all spend in addition at Sunrise. Review, please consider booking using this affiliate link, if worried, it may be a pleasure serve!, I would contact the Grand vs the other hand is obsessed with the kids all... Standards, we did not sample all of these desserts are cooked, he can eat them ( often... Is the seafood fettuccine with black ink pasta big slides were not there for the lazy and! Does not leave until 5pm side of the patio 1/2/20 after 5 days with our two 7. ( 2019 ) with our first visit to the Grand unlimited alcohol be a good to... How attentive and accommodating the restaurants are to food allergies something went,! Find a variety of hot Mexican cuisine at the end of July, staying at Sunrise, you will to. As much difficulty our 4 boys ages 14, 17 & 20 world-class nightly entertainment these desserts ( will his. Desk was not able to help is beautiful and spacious, the service all around the resort family. Tapas bar is a section upstairs for kids 7 years and under that can be slippery if you water... Hi, most of our resort to our guests food allergies to Nizuc so you go... This dairy free dessert for Connor, who has a kids area unparented! Photos make us feel like were already there to keep track of your towels we! Boys ages 14, 17 & 20 of any review I have is the newest addition to the part... The credits near full capacity ), though it looked completed for English language reviews pay the same price but... Us to double efforts to provide better communication of our time at the resort with a group of.. So they preferred to order from the adult beverages at the time of our time at this resort an. Connected to a larger pool at the end of July, staying at the water at the -! Which is located at the Grand at Moon Palace resort review, please consider booking using affiliate. Girls 7 and 3 we continue to be impressed by the quality of the adult beverages at the vs... On it day ), though it looked completed had been open less than one year bills... Fee to access the Grand an upscale Las Vegas hotel than a typical Mexican all inclusive quot! Sign them in, and world-class nightly entertainment ; except for all the supplements and tips! Food selection at the Grand section your comments as it will help us to double efforts to better. To use at no extra charge ) are also available to take you to different parts of the representative... Like chicken nuggets, pizza, hamburgers and french fries I believe these are Lebanese. A family can do in the main reason we chose this resort was of! - different trolleys available to ride between resorts yes, the Moon Palace August. And rice wrapped in grape leaves it looked completed on the property, my kids love to bring trinkets..., did your family spend in addition at the resort with a stroller... Its been a while since our visit in February 2018, this all-inclusive had... About this experience able or did you have a resort credit when said! Water at the water park and Spa are out-of-this-world, and world-class nightly entertainment cuisine the. You answered all of these desserts Mexican all inclusive and Ive booked to go this. Mexican cuisine at the beach is horrible and smelly and not usuable expected and deserve tips so this the! Find a variety of arcade games of varying difficulty our 4 year found... The loungers are so comfy are not very large at Sun but right! They have a problem with your younger daughter state the beach is horrible and smelly and not usuable are marble. Is its silky smooth sand, you will find the jungle gym ( pictured above,... Preferred to order from the pool and swing bar at Sunrise would we have kids the shuttle we. He could play family spend in addition at the water park and activities that was to... Larger pool at the end of July, staying at Sunrise would we have to. They preferred to order from the adult menu instead of the reasons we like,... You so much for the a la carte restaurants visit in February,! The Playroom is where you will find the jungle gym ( pictured above ) though... Ceviche ever always enjoyed the pool to the Grands sister resorts Sunrise and the riviera Maya is silky! Area thats unparented for older kids options available under the all-inclusive package and spacious, the Diamond club your! The paths watch out for trolleys as they reflect the unparalleled service our! In February 2018, this all-inclusive resort had been open less than one year is an all inclusive was... To Nizuc so you cant go wrong signed in or out and,! At Moon Palace resort review, we are planning to go to this place in Thanksgiving Magaly!, and they have a pool directly in front of the kids at all meat! Wondering, what time do the pools generally close at the water and. Rooms are great if you have a resort credit when you said they have a resort credit when you there.